PostalAnnex Stanford
Privacy Policy
This Privacy Policy explains how PostalAnnex Stanford (“we,” “us,” or “our”) handles information collected through postalannexstanford.com and our customer-support text messaging program. It does not replace separate notices or agreements for shipping, mailbox rental, notary, fingerprinting, payment, or other in-store services.
1. Information we collect
When you contact us or request customer support, we may collect your name, mobile number, email address, message contents, and details you choose to provide about your inquiry or service request. For SMS, we also maintain communication preferences, opt-in and opt-out records, and related dates and message-delivery information.
Our website hosting and content providers may process technical information such as IP address, browser or device information, and access logs to deliver and protect the website. Embedded maps, externally hosted fonts, and other third-party website resources may receive technical information when your browser loads them. Their own privacy policies govern their separate processing. You can use your browser settings to manage cookies and similar technologies where available.
2. How we use information
We use information to answer questions, provide requested customer support, follow up on the specific service matter you have authorized, honor communication preferences, maintain consent records, protect against misuse, and meet applicable legal obligations. Our SMS program is for customer support only. We do not send promotional or marketing texts through this program.
3. Mobile information and SMS consent
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be sold, rented, or transferred to another business for its own use, including its marketing or promotional purposes.
We may allow service providers that operate or deliver our messaging program to process limited information solely to perform those services on our behalf. They are not authorized to use SMS information or consent for their own independent marketing. We may also disclose information when required by law or valid legal process. These limited disclosures do not authorize another business to send you its own texts.
4. Your messaging choices
SMS participation is optional and is not a condition of purchase. You may opt in by giving our staff express verbal permission for a specific customer-support matter, or by texting our business messaging number first to begin a support conversation. Giving us your phone number by itself is not SMS consent. An inbound support text allows us to respond to that conversation; it does not enroll you in unrelated or ongoing recurring messages.
Reply STOP to opt out. You may receive a final opt-out confirmation; we will not continue program messages unless you opt in again through a supported method. Reply HELP for assistance, or call or email us using the contact information below. See our Terms of Service for messaging details. Message frequency varies. Message and data rates may apply.
5. Retention and security
We retain information only as reasonably needed to respond to requests, operate the messaging program, document consent and opt-outs, resolve disputes, and satisfy applicable legal obligations. The appropriate period depends on the information and purpose; we do not promise a fixed deletion deadline. Opt-out records may be retained to prevent unwanted future messages.
We use reasonable safeguards appropriate to the information, but no website or messaging channel is completely secure. Please do not send passwords, payment-card details, Social Security numbers, identity documents, or similarly sensitive information by SMS.
6. Privacy requests and updates
You may contact us to request access to, correction of, or deletion of information we hold about you. We may need to verify your identity. Requests are handled subject to applicable law, necessary business records, and other lawful exceptions. We will not ask you to send sensitive identity documents by text.
We may update this policy by posting a revised version and effective date on this page. Material changes to SMS use do not substitute for any new consent that is required. Contact us with privacy questions:
PostalAnnex Stanford
459 Lagunita Dr, Ste 8, Tresidder Memorial Union, 2nd Floor
Stanford, CA 94305
Phone: (650) 485-3775
Email: postalannex@stanford.edu